> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.enlaps.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Blocked image upload

# Your Tikee is not/no longer uploading any photos

1. Check the battery level of your Tikee camera on the myTikee cloud platform. Below 30% battery, your Tikee no longer uploads photos although it continues to take photos while storing them on the microSD card. Once the battery level is above 60%, the upload will resume.
2. If you are using the 4G network, check your 4G plan status (remaining data plan, etc.).
3. Make sure that the Wi-Fi or 4G throughput allows for photo upload (throughput > 200 Ko/s recommended).
4. Check that there is still some space left on the microSD card and that the microSD card is not faulty.

To launch a sequence, there should be at least 200 MB of available space left.


# After an update, your Tikee doesn't send pictures anymore

After an update, the recording sequences and connection parameters (Wi-Fi and/or 4G) are reset. You will then need to set them up again.