> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.enlaps.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Manage your myTikee subscriptions and licences

|| The **myTikee Enterprise** license is the only one available **by quotation**.  
**Capture** and **Monitor** subscriptions are **not available by quotation**.

# Compare myTikee plans

For more information, you can find a description of **our subscription plans** here:  
[https://shop.enlaps.io/pages/abonnements](https://shop.enlaps.io/it/pages/abonnements)

# How to purchase a myTikee subscription?

**myTikee Capture**, **myTikee Monitor** subscriptions and Add-ons (storage, AI Dashboard) are purchased directly from your myTikee account.

### To purchase a subscription:

1. Log in to your account: https://my.tikee.io/login  
   If you don’t have an account yet, you can [create one here](https://my.tikee.io/signup).

2. Go to the **Billing & subscription** tab.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/1/f/9/91f9623e3f158800/capture-decran-2025-12-11-1123_z8ipme.png)

3. Then click on **Purchase your licenses**.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/1/f/9/91f9623e3f158800/capture-decran-2025-12-11-1125_1fm69p3.png)

4. Choose:
* the **desired subscription** (Capture or Monitor)  
* and the **billing type** (monthly or yearly)

![](https://storage.crisp.chat/users/helpdesk/website/-/9/1/f/9/91f9623e3f158800/capture-decran-2025-12-11-1130_rui9hx.png)

5. Enter or update your **billing information**.

6. Add a **payment method** (credit card required for Capture & Monitor).

7. Specify the **number of licenses**, then confirm the purchase.

Your subscription is activated automatically.  
A **Capt’**, **Moni’** or **Enterp’** icon appears at the top right of your account to confirm activation.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/1/f/9/91f9623e3f158800/activation_qgei7f.png)
---

# Add a license if you already have an active one

|| To add a license when you already have an active subscription, everything is managed from the **Billing & subscription** tab.

1. Go to **Billing & subscription**
2. Click on **Manage your licenses**
3. In the **Licenses for current subscription** section, increase the **number of licenses**  
   Example: you have 1 license and want to purchase a second one → enter **2**
4. Confirm

|| The new license is added immediately to your active subscription.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/1/f/9/91f9623e3f158800/capture-decran-2025-12-17-1442_u7wz46.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/9/1/f/9/91f9623e3f158800/capture-decran-2025-12-17-1443_1sq3tj8.png)
---

# Is it possible to combine different subscription types?

|| It is **not possible to combine different subscription types** within a single myTikee account.

This means that:

* You cannot mix **Monthly and Yearly** plans.  
* You cannot combine **Capture / Monitor** plans.

---

# How to cancel a myTikee subscription?

All cancellation actions are located in **Billing & subscription**, then **Manage your licenses**.

## 1. Cancel all licenses (Capture or Monitor)

If you want to cancel **all** your Capture or Monitor licenses:

1. Click on **Cancel**
2. Confirm your request

|| This action removes **all licenses from the account in a single operation**.

The subscription remains active until the next billing date and then closes automatically.

---

## 2. Cancel only some licenses (reduce the number)

If you want to remove only some licenses:

### Before any reduction:
||| You must first unpair the cameras you no longer use.  

If the number of cameras linked to your account is equal to the number of licenses and you want to remove one license, you must first unpair a camera.  
The number of licenses cannot be lower than the number of connected cameras.

Once unused cameras have been removed:

1. Edit the **total number of licenses** you want to keep.  
   Example: you had 5 licenses and want to keep 3 → enter **3**.

2. Click on **Cancel**.

Only the excess licenses will be removed.  
The remaining licenses will stay active.

---

## 3. Cancel an Enterprise license

|| To cancel a **myTikee Enterprise** subscription, cancellation **cannot be done from the myTikee interface**.

You must contact your Enlaps representative.

---

# Check the status of your licenses

### 1. Check the icon at the top right

When your subscription is active, an icon appears at the top right of your account:

* **Capt’** → Capture subscription active  
* **Moni’** → Monitor subscription active  
* **Enterp’** → Enterprise subscription active  

If the icon is visible, your licenses are active.

### 2. Check licenses in “Billing & subscription”

In the **Billing & subscription** tab, you can view:

* the **number of active licenses**,  
* the **subscription type**,  
* the **renewal date**.

---

# Unpair or disconnect a camera

If you have cameras you no longer use, you must **unpair** these cameras before reducing the number of licenses.

### For a Tikee:
You can unpair a Tikee via the **Tikee Remote** mobile app:  
[https://help.enlaps.io/fr/article/appairage-desappairage-du-tikee-1i7748m/](https://help.enlaps.io/it/article/associaredissociare-il-tikee-10gss41/)

### For an external IP camera:
You can remove an external IP camera from your myTikee space:  
[https://help.enlaps.io/fr/article/deconnexion-dune-camera-ip-av23p1/](https://help.enlaps.io/es/article/desconectar-una-camara-ip-klxq1/)

Once the camera is removed, you will be able to reduce the number of licenses in **Billing & subscription**.