> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.enlaps.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Tikee stopped connecting to myTikee

# What should I do if my Tikee stops connecting to myTikee via 4g or WiFi?

If your Tikee misses a connection to myTikee, you'll receive an [email alert](/en/article/email-alerts-l7yw87/) and the last connection date will appear in orange on myTikee.

### 1. Wait 24 hours

A Tikee can miss a connection for several reasons. In this case, the Tikee resumes shooting and will attempt a new connection later.

### 2. After 48 hours

You'll have to go to the site to [connect to the Tikee by Bluetooth](/en/article/connect-to-your-tikee-with-bluetooth-1bwzz6b/) via the mobile application to see what status it is in. 

| Provide an external battery to power the Tikee if necessary.

You can then :
* [update your Tikee](/en/article/update-your-tikee-1q0tthl) (bring an SD card with the latest firmware version)
* launch a connection test in 4G or Wi-Fi
* restart your shooting sequence from the mobile application

For more information, before going to the site, you can open a ticket with our support department via [this form](https://enlaps.io/contact) by selecting "After Sales Service".