> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.enlaps.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Troubleshooting


# myTikee Navigation Efficiency Optimization 

## myTikee :

1. Unable to Edit Image Upload Parameters on myTikee: If you're facing issues with modifying image upload parameters on myTikee, follow the instructions provided [here](https://help.enlaps.io/en/article/images-upload-modes-1wnaj7s/#1-what-to-do-if-the-upload-parameters-cannot-be-edited-on-mytikee)

2. Unavailability of Always On Buttons on myTikee: If Always On  (Synchronize, Photo Snapshot, Video Snapshot) buttons are not available on your myTikee interface, consult [here](https://help.enlaps.io/en/article/always-on-mode-photovideo-snapshot-cowkm9/)

3. Exceeding Storage Space on myTikee: For managing storage space issues on myTikee, follow the guidance [here](https://help.enlaps.io/en/article/storage-space-on-mytikee-16vnzlg/).

4. Selecting the Right Timelapse Builder for your project: To choose the suitable Timelapse Builder settings based on your requirements, see [here](https://help.enlaps.io/en/article/timelapse-builder-18dvx0m/)


## Tikee Camera :

1.  Tikee stopped connecting to the myTikee cloud platform: For problems related your Tikee’s internet connection, see [here](https://help.enlaps.io/en/article/tikee-stopped-connecting-to-mytikee-1xppgap/)

2. Tikee Camera Not Uploading Photos: If your Tikee camera is not uploading photos to myTikee, see [here](https://help.enlaps.io/en/article/blocked-image-upload-sejliu/)

3. Activation Problems with myTikee Subscription: For addressing activation issues with your myTikee subscription, please contact us at contact@enlaps.fr

4. Setting the Time on Tikee Camera: To set the correct time on your Tikee camera, consult [here](https://help.enlaps.io/en/article/set-the-time-on-your-tikee-1mca2pk/). 

5. Preview Not Working on Tikee Camera If the preview function is not working on your Tikee camera, find guidance [here](https://help.enlaps.io/en/article/preview-r2s04n/)


###### For any technical issues not addressed here, our technical support is available to assist you. You can create a [support ticket](https://enlaps.io/en/contact): select the "After-sales service/technical support" option.

![](https://storage.crisp.chat/users/helpdesk/website/91f9623e3f158800/capture-decran-2024-08-26-1117_1puecja.png)

|| Our team of experts aims to respond to all inquiries within 48 hours.