Update your Tikee
The latest version of the firmware is compatible with all versions of Tikee (including older versions).
Download the latest update here.
The file must be named TikeeUpdate.fw.
New versions of the firmware bring you new features and improve the reliability of your Tikee.
Updating your Tikee is not mandatory for every new release of the firmware. It won't impact your ongoing recording. We still recommend that you update your Tikee regularly during your project (about every 4 to 6 months) and before each new installation.
If you have to go on site, take the opportunity to update your Tikee.
If the firmware version of your Tikee is in orange on your dashboard on myTikee, you need to update your Tikee as soon as possible.
Updating from the cloud is only available on versions 4.0.0 and later. For earlier versions, please update your Tikee from the SD card.
Turn on your Tikee and connect via Bluetooth from the Tikee Remote mobile app.
If your Tikee's battery level is under 50%, please plug it in a power source.
Perform a connection test (4G or WiFi) to make sure that your Tikee is connected to the internet.
Go to "Advanced".
Choose "From cloud" in Firmware update.
Slide the "Slide to update" button.
You should see the update steps being validated one by one. The update may take several minutes.
When the update is finished, the update confirmation message appears, click on "Ok".
Close the mobile application.
For iPhone users, please restart your phone.
Restart your Tikee and connect via Bluetooth again. Check your Tikee's software version on the mobile application's Tikee page.
Go to "Network and perform a connection test
Check on myTikee that your Tikee has been connected (Last connection date on the Tikee page or on your dashboard).
Resume your previous long-term sequence by clicking the Play button on the mobile app Tikee page. Please make sure that your sequence end date is set up properly. If your recording has already ended, you'll have to create a new sequence.
Download the latest update here, from a computer and copy it to a formatted micro SD card.
The file must be named TikeeUpdate.fw (and not TikeeUpdate(1).fw for example if your web browser renames it).
Tikee off, insert the micro SD card in the dedicated slot then turn on your Tikee.
Connect via Bluetooth to your Tikee from the Tikee Remote mobile application.
If the battery level of your Tikee is less than 50%, please plug it into a power source.
Make a note of your WiFi or 4G connection settings (in "Network") as well as the current recording sequence settings, they will be erased during the update (for firmware versions 3.4 or earlier).
Go to "Advanced".
Choose "From SD Card" in Firmware update.
Slide the "Slide to update" button.
You should see the update steps being validated one by one. The update may take several minutes.
When the update is finished, the update confirmation message appears, click on "Ok".
Close the mobile application.
For iPhone users, please restart your phone.
Restart your Tikee and connect via Bluetooth again. Check your Tikee's software version on the mobile application's Tikee page.
Go to "Network".
Enter the network settings (4G or WiFi) previously noted.
Perform a connection test and check on myTikee that your Tikee has been connected (Last connection date on the Tikee page or on your dashboard).
For version 4.0.0 and after: Resume your previous long-term sequence by clicking on the Play button on the mobile app Tikee page. Please make sure that your sequence end date is set up properly. If your recording has already ended, you'll have a create a new sequence.
For version 3.4 and earlier: Set up a new recording sequence similar to the previous one if you want to continue shooting and start it immediately.
Only on iPhone.
If, after an update, you get a message saying that the camera is linked to another account or that there is a cloud error, please turn your phone off and on again.
Only possible with a Tikee able to use the Always On mode
Go to your account on myTikee
Select “My Tikees” in the left menu and click on your camera serial number.
To contact your Tikee, click on “Always On” then select "Upgrade firmware" and click on "Validate".
Your Tikee will connect to myTikee to download the latest firmware version in the next following minutes. It will then install the new firmware and reconnect to the platform. It takes a few minutes for your Tikee to be fully updated.
If you have an ongoing sequence, your Tikee will pause it to install the update and then restart it by itself once the update is done.
Download the latest update here.
The file must be named TikeeUpdate.fw.
When to update your Tikee ?
New versions of the firmware bring you new features and improve the reliability of your Tikee.
Updating your Tikee is not mandatory for every new release of the firmware. It won't impact your ongoing recording. We still recommend that you update your Tikee regularly during your project (about every 4 to 6 months) and before each new installation.
If you have to go on site, take the opportunity to update your Tikee.
If the firmware version of your Tikee is in orange on your dashboard on myTikee, you need to update your Tikee as soon as possible.
How to update your Tikee from the cloud?
Updating from the cloud is only available on versions 4.0.0 and later. For earlier versions, please update your Tikee from the SD card.
Turn on your Tikee and connect via Bluetooth from the Tikee Remote mobile app.
If your Tikee's battery level is under 50%, please plug it in a power source.
Perform a connection test (4G or WiFi) to make sure that your Tikee is connected to the internet.
Go to "Advanced".
Choose "From cloud" in Firmware update.
Slide the "Slide to update" button.
You should see the update steps being validated one by one. The update may take several minutes.
When the update is finished, the update confirmation message appears, click on "Ok".
Close the mobile application.
For iPhone users, please restart your phone.
Restart your Tikee and connect via Bluetooth again. Check your Tikee's software version on the mobile application's Tikee page.
Go to "Network and perform a connection test
Check on myTikee that your Tikee has been connected (Last connection date on the Tikee page or on your dashboard).
Resume your previous long-term sequence by clicking the Play button on the mobile app Tikee page. Please make sure that your sequence end date is set up properly. If your recording has already ended, you'll have to create a new sequence.
How do you update your Tikee from the SD card?
Download the latest update here, from a computer and copy it to a formatted micro SD card.
The file must be named TikeeUpdate.fw (and not TikeeUpdate(1).fw for example if your web browser renames it).
Tikee off, insert the micro SD card in the dedicated slot then turn on your Tikee.
Connect via Bluetooth to your Tikee from the Tikee Remote mobile application.
If the battery level of your Tikee is less than 50%, please plug it into a power source.
Make a note of your WiFi or 4G connection settings (in "Network") as well as the current recording sequence settings, they will be erased during the update (for firmware versions 3.4 or earlier).
Go to "Advanced".
Choose "From SD Card" in Firmware update.
Slide the "Slide to update" button.
You should see the update steps being validated one by one. The update may take several minutes.
When the update is finished, the update confirmation message appears, click on "Ok".
Close the mobile application.
For iPhone users, please restart your phone.
Restart your Tikee and connect via Bluetooth again. Check your Tikee's software version on the mobile application's Tikee page.
Go to "Network".
Enter the network settings (4G or WiFi) previously noted.
Perform a connection test and check on myTikee that your Tikee has been connected (Last connection date on the Tikee page or on your dashboard).
For version 4.0.0 and after: Resume your previous long-term sequence by clicking on the Play button on the mobile app Tikee page. Please make sure that your sequence end date is set up properly. If your recording has already ended, you'll have a create a new sequence.
For version 3.4 and earlier: Set up a new recording sequence similar to the previous one if you want to continue shooting and start it immediately.
After an update, there is an error message saying that the camera is linked to another account or that there is a cloud error.
Only on iPhone.
If, after an update, you get a message saying that the camera is linked to another account or that there is a cloud error, please turn your phone off and on again.
How to update the firmware of your Tikee camera remotely?
Only possible with a Tikee able to use the Always On mode
Go to your account on myTikee
Select “My Tikees” in the left menu and click on your camera serial number.
To contact your Tikee, click on “Always On” then select "Upgrade firmware" and click on "Validate".
Your Tikee will connect to myTikee to download the latest firmware version in the next following minutes. It will then install the new firmware and reconnect to the platform. It takes a few minutes for your Tikee to be fully updated.
If you have an ongoing sequence, your Tikee will pause it to install the update and then restart it by itself once the update is done.
Updated on: 03/04/2024