Question 1

Update your Tikee

Accepted Answer

The latest version of the firmware is compatible with all versions of Tikee (including older versions).

Download the latest update here. The file must be named TikeeUpdate.fw.

When to update your Tikee ?

New versions of the firmware bring you new features and improve the reliability of your Tikee.

Updating your Tikee is not mandatory for every new release of the firmware. It won't impact your ongoing recording. We still recommend that you update your Tikee regularly during your project (about every 4 to 6 months) and before each new installation. If you have to go on site, take the opportunity to update your Tikee.

If the firmware version of your Tikee is in orange on your dashboard on myTikee, you need to update your Tikee as soon as possible.

How to update your Tikee from the cloud?

Updating from the cloud is only available on versions 4.0.0 and later. For earlier versions, please update your Tikee from the SD card.

Turn on your Tikee and connect via Bluetooth from the Tikee Remote mobile app. If your Tikee's battery level is under 50%, please plug it in a power source.
Perform a connection test (4G or WiFi) to make

Question 2

Storage space on myTikee

Accepted Answer

What counts in your storage space on myTikee?

All the images on your myTikee account are counted in your storage space. Your image pairs are counted as a single image.

Points of view with right or left images are counted in addition to panoramic images.

Blurred images (RGPD blurring and mask blurring) are counted in addition to the original images without blurring.

If you have duplicated a point of view, the images are only counted once.

The videos generated by the Timelapse Builder and present in your Exports and your Portfolios are not counted.

How much storage space do you have on myTikee depending on your offer?

With the free myTikee offer, you're allowed to store up to 10,000 images on your account.

If you have subscribed to myTikee licenses, you're entitled to 100,000 images per Storytelling license.

Example:

3 Storytelling licenses = 300,000 images authorized on your myTikee account

How to check the storage space available on your myTikee account?

You can check your storage space on your profile on myTikee in the "My infos" tile. You'll find the number of images in your account and the number of images you're allowed to store.

| The number of images on your myTikee account is updated once a day. The images you just deleted will be deducted the next day.

How to increase your storage space on myTikee?

To increase

Question 3

Manage your myTikee subscriptions

Accepted Answer

How to manage your myTikee subscriptions?

For the myTikee Storytelling features to be activated, you need to have as many licenses as cameras connected to your account.

You can check the status of your licenses on your profile on myTikee.

If the expiration dates are in green, your licenses are still active; in red, they have expired. You'll receive an email notification one month before your license expires to let you know.

Active and expired licences

If the field "Storytelling" is checked, the features are active. If you have a cross, the features are not active. For example, the myTikee Storytelling features are active in the image below.

Active Storytelling features

If you have cameras that you do not use, you can unlink a Tikee from your account from the Tikee Remote mobile application or delete an external camera on myTikee to disconnect it from your account.

How to you renew your myTikee license?

To renew a license, go to our website Enlaps.io

Question 4

Advanced sharing features on myTikee

Accepted Answer

How to use the sharing features on myTikee ?

By clicking on the thumbnail of your point of view, you will find a "Share" button below the displayed image. It gives you the different sharing links:

direct sharing of the preview page
direct sharing of the photo gallery or timelapse videos only
Iframe integration for an existing web page
query URL (link to JSON data) for custom integration

Please note that these features are only available for active myTikee Storytelling subscriptions.

How to make a point of view public?

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Question 5

Images upload modes

Accepted Answer

How do the images upload mode work ?

The Tikee PRO2+, Tikee 3 PRO and Tikee 3 PRO+ have 3 upload modes available. The other versions of Tikees only have the Normal mode.

| The upload modes are only available for long term sequences. More information on sequences.

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Choice of send rate with send threshold. This send threshold defines the minimum number of images before the Tikee connects to send them. By default, it is set to 25 images. In this mode, the Tikee connects at least every 24 hours.

| This sending interval can be changed and affects the battery life of the device.

Example : Normal mode activated, threshold set to 15, the Tikee will wait until it has 15 photos available before sending them.

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The Tikee connects every 24 hours at the selected time and sends the last captured image. This mode saves energy and data while keeping a regular feedback.

|| Other photos captured by the Tikee are stored on the microSD card, so please allow enough space.

Example: Minimal mode activated, set to 3pm. The Tikee connects at 3pm every day, and sends a single photo (the last one available).

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The Tikee sends the last captu

Question 6

Images saved on SD card

Accepted Answer

A micro SD card is required to use your Tikee. It can't take pictures without a micro SD card.

| If your micro SD card is full, Tikee will not be able to take pictures.

|| If your micro SD card is full, the Tikee will not be able to take pictures.

This article details the type of SD card compatible with your Tikee.

How does storing images on the micro SD card work?

All the images taken by the Tikee are saved on the micro SD card.

When setting up your sequence, you can choose to send the images taken by your camera to myTikee (only for long-term or burst sequences). To do this, you need to connect your Tikee to the internet.

Once the image upload is activated, the images are taken by the Tikee, saved on the SD card and then sent to myTikee. You then have the option of keeping a copy of the images on the micro SD card.

Save the images on the micro SD card:

If you have deactivated this feature, the images will be deleted from the micro SD card after being received on myTikee. So your micro SD card is never filled.
If you have activated this feature, a copy of the images will be kept on the micro SD card. Be careful, once your micro SD card is full, you'll have to remember to empty it so that your Tikee can continue to take pictures.

If you use your Tikee offline, the images are necessarily saved on the micro SD card.

| Remember to al

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