Question 1

Update your Tikee

Accepted Answer

The latest version of the firmware is compatible with all versions of Tikee (including older versions).

Download the latest update here. The file must be named TikeeUpdate.fw.

When to update your Tikee ?

New versions of the firmware bring you new features and improve the reliability of your Tikee.

Updating your Tikee is not mandatory for every new release of the firmware. It won't impact your ongoing recording. We still recommend that you update your Tikee regularly during your project (about every 4 to 6 months) and before each new installation. If you have to go on site, take the opportunity to update your Tikee.

If the firmware version of your Tikee is in orange on your dashboard on myTikee, you need to update your Tikee as soon as possible.

How to update your Tikee from the cloud?

Updating from the cloud is only available on versions 4.0.0 and later. For earlier versions, please update your Tikee from the SD card.

Turn on your Tikee and connect via Bluetooth from the Tikee Remote mobile app. If your Tikee's battery level is under 50%, please plug it in a power source.
Perform a [connection test](/en/article/4g-connection

Question 2

Images save on SD card

Accepted Answer

When the connection is lost (Wi-Fi or 4G/3G), are the images saved?

In all cases, the photos are saved on the SD card before they are uploaded. Then, and depending on your settings:

If the "Save a copy to the SD card" option is enabled, the photo is saved even after uploading it to myTikee.
If the "Save a copy to the SD card" option is deactivated, the photo is deleted only after it has been sent to myTikee.

In the event of an error during the upload to myTikee (lost connection / used-up plan / weak or unstable network), the images are not deleted from the SD card.

Question 3

View your images on myTikee

Accepted Answer

How can I see the photos and videos I’m shooting? Is live-view available?

The images are uploaded by the Tikee at defined intervals. The settings allow you to adjust this interval as well as the number of images for each upload.

With each upload, the Tikee will log in, and send its information and available photos.

The information and photos that you can see for your project are those that the Tikee uploaded the last time it connected.

There is therefore a time delay between the images you can see online, and your shot. This delay varies depending on the camera settings. In standard use, it goes from a few minutes to a few hours.

For example: Your Tikee is set to take a photo every 20 minutes and to upload the photos in batches of 3. It will then connect every hour.

Please note that this upload interval can be modified and has an impact on the battery life of the device.

How to choose the view on the viewer?

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Question 4

Image upload mode

Accepted Answer

How do I set the interval for my images upload?

These settings can be found on the myTikee web application, in the control panel of a Tikee > Camera settings > Upload modes:

“Normal” mode: grouped image upload, the interval will depend on the number you set “Minimal” mode: single daily connection, one image is uploaded “Sample” mode: one image is uploaded every X images

If these settings can’t be edited, it means that the version of your Tikee is obsolete.

Please note that this upload interval can be modified and has an impact on the battery life of the device.

Question 5

User Guide & Datasheet

Accepted Answer

User guides and datasheets for the Tikee solution

myTikee

myTikee Storytelling Download the myTikee Storytelling user guide (pdf)

Tikee

Tikee 3 and Tikee 3 PRO Download the Tikee 3 and Tikee 3 PRO datasheet (pdf)

Download the Tikee 3 and Tikee 3 PRO user guide (pdf)

Download the Tikee 3 quickstart guide (pdf) Download the Tikee 3 PRO quickstart guide (pdf)

Tikee PRO 2 and Tikee PRO 2+ Download the Tikee PRO 2 and Tikee PRO 2+ user guide (pdf)

Tikee and Tikee PRO Download the Tikee and Tikee PRO user guide (pdf)

Accessories

Stainless Steel arm Download the Stainless steel arm datasheet (pdf)

Stainless steel plate Download the Stainless steel plate user guide (pdf)

Hard case [Download the Hard case datashee

Question 6

Tikee not connecting to myTikee

Accepted Answer

Your Tikee hasn't connected to myTikee in 24 hours

The last connection logo is in orange on myTikee.

Wait 24 hours

A Tikee can skip a connection for a number of reasons. If that is the case, the Tikee resumes shooting and will try a new connection later.

Beyond 48 hours

Depending on your settings, you will have to go on site to connect to the Tikee via the application, to check its status, and to restart a connection test (take an SD card with you that contains the lastest update and enough power to supply the Tikee with energy).

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